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HP DV SERIES & DELL MAC CLASS ACTION SETTLEMENT! Deadline 3/14/11!!!

If you have an HP DV series laptop affected by overheating – the courts have RULED IN YOUR FAVOR. 

Models affected include HP DV2000,  DV6000, DV9000  other models include Dell and Macbooks all have NVIDIA video cards that overheated.

Symptoms are no wireless, no video and no power.  We have seen HUNDREDS of these affected machines.  Please share this information with friends who may have HP laptops that stopped working and are about 2 years old.

Full court details are available here:  http://www.nvidiasettlement.com/pdfs/NVF_NOT.pdf

Symptoms:  http://www.nvidiasettlement.com/pdfs/IdentifiedSymptomsList.pdf

List of models:  http://www.nvidiasettlement.com/affectedmodels.html

Claim form: https://roscomps3.securesites.net/www.nvidiasettlement.com/claimform.php

DEADLINE TO FILE IS MARCH 14, 2011 – DO NOT DELAY YOUR FILING!

Before sending your laptop for replacement – be sure to back up your data – it will not be returned to you!  If you can not get a backup because your machine will not turn on, we can do it for you.  Please call us.  910-799-8585

Filed under: Computer - Technician supplied information, Computer Hardware, , , , , , ,

Google Phone

Your Computer Friends found this article we thought you might be interested in:

Google is gearing up for an all-out assault on the mobile-phone market that will include a new, Google-branded handset and the first comprehensive Google phone service with unlimited free calls.

For the first time, a single company will control everything from the software in users’ phones to the services they use to make calls and surf the web.

The Googlephone promises to be one of the most advanced smartphones, with a large touchscreen display and a processor almost twice as fast as the one powering Apple’s iPhone 3GS. It will probably be the first phone to run a new version of Google’s Android software, codenamed Flan, offering high-speed 3-D gaming said to be as good as that of many handheld consoles.

According to Ashok Kumar, an analyst at Northeast Securities, a financial services firm, the Google-branded phone will be built by a third-party supplier, possibly the Taiwanese phone maker HTC, and will incorporate a processor from Qualcomm.

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Related Links
  • Google unveils Chrome OS operating system
  • Google’s new chapter with online library

The real breakthrough, however, will come with the marriage of the Googlephone to Google Voice, the Californian company’s high-tech phone service. Google Voice gives US users a free phone number and allows unlimited free calls to any phone in the country — landline or mobile. International calls start from a couple of cents (just over a penny) a minute. Google Voice also uses sophisticated voice recognition to turn voicemails into emails, can block telemarketing calls automatically and offers free text messaging.

Google sounded its intentions two weeks ago when it purchased a small company called Gizmo5, which had developed technology to connect Google Voice with voice-over-internet (Voip) networks such as Skype. Now Google has the means to offer a complete, end-to-end phone service, with which consumers can make and receive calls between the Googlephone and other phones or computers anywhere in the world, and often for nothing.

“We’ve never had this situation, where a single vendor controls the entire stack, from the operating system right up to Google’s cloud services,” says Kumar. “It changes the competitive and bargaining dynamics like never before.”

Google declined to comment on its plans, however.

One victim of the Google juggernaut could be Skype, the internet phone service. Skype software uses a broadband internet connection to offer free voice and video calls to other Skype users, plus cheap calls to landlines worldwide. If Google can succeed in linking its Google Voice service to Skype and other Voip networks, it can lure users with the offer of free long-distance calling and a “real” phone number.

One of Google’s challenges will be to link the phone to mobile networks so that the company’s services can be offered not just over wi-fi-connected broadband, but also over a 3G link to the internet, resulting in a real call-from-anywhere device.

This could prove a problem, though: few phone networks will appreciate being frozen out of lucrative business such as voice calling and text messaging, and being reduced to a simple data pipeline for Google’s services.

Google could also antagonise the networks by selling its mobile phone directly to customers and inviting them to use their existing Sim cards, whatever network they are on. “Google wants the Googlephone to be carrier-agnostic,” Kumar predicts. This could push the price of the handset to well over £500, because the cost of smartphones is heavily subsidised by networks, which recoup the money by locking customers into their services.

The mobile networks aren’t the only enemies Google risks creating. Other phone makers now using the Android operating system, such as Samsung, Motorola and Sony Ericsson, might not take kindly to Google keeping the most up-to-date version of its software for itself.

Although the popularity of Android has grown quickly since its launch last year, it is still installed on less than 4% of the smartphones sold, and there are other free operating systems (Symbian, for instance) to which rival phone makers could switch.

Can Google have its Flan and eat it? We may not have too long a wait before finding out, because Kumar and other experts are predicting that the Googlephone will be launched in the US early next year.

 

 

 

Source:  http://technology.timesonline.co.uk/tol/news/tech_and_web/personal_tech/article6924233.ece

Filed under: Computer - Technician supplied information, , ,

Acer Recall – Aspire Notebooks may overheat.

Acer has voluntarily recalled certain models of their Aspire series.   Affected units are models AS3410, AS3810T, AS3810TG, AS3910TZ and AS3810TZG.  In the affected units the microphone cable may overheat when extreme pressure is applied repeatedly to the left palm rest.  The case may melt and the unit may malfunciton.

See the attached link to contact Acer about your product:

http://customercare.acer-euro.com/customercare/AcerUpdate.aspx?CID=SG&LID=ENG&IType=JM31

Filed under: Computer - Technician supplied information, Computer Hardware, , , , , , , ,

HP LAPTOP SERIES WITH EXTENDED SERVICE PLAN

 

HP has extended the service options for a long list of laptops.  Check to see if you model is here and call HP about repairs. 

The following symptoms apply to the dv6000, dv9000 and v6000 series notebooks:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.
  • The notebook has no power and no active LEDs.
  • The notebook does not start.
  • The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
  • The notebook issues a single beep during boot indicating no power.
  • The external monitor functions but there is no image on the notebook LCD panel.
Service enhancements and free shipping
  • Free shipping
    If your notebook needs to be returned to HP for repair, the shipping costs are free. HP will immediately send you a postage paid container in which to send in your computer, and we will pay the return shipping.
  • Post-service warranty
    After HP repairs your notebook, you will continue to be covered by the HP Limited Warranty Service Enhancement program for 24 months after the start of your original standard limited warranty, or 90 days after receiving your free repair, whichever is later.
Service
After HP receives your notebook PC, HP will use its best efforts to repair and ship your notebook to you within 10 to 14 business days.
Contacting HP
To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.

Click here or paste the following link in your browser.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&dlc=en&cc=us&lang=en&product=1842189

Filed under: Computer - Technician supplied information, Computer Hardware, DIY - Do It Yourself, , ,

Battery Recall – HP & Compaq laptops

The following models have battery issues which can overheat, rupture and catch fire.

HP and Compaq Notebook model numbers

You can call HP at (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday to check your model and arrange for a replacement.

Filed under: Computer - Technician supplied information, Computer Hardware, DIY - Do It Yourself, , , , , , , , , , , , , , , , , , , , , , , , ,

Registry Cleaners – RegCure

Your computer Friends ran across this Blog and wanted to share it with our readers.  We get this question ever week about Registry Cleaners.  Please – DON’T USE THEM!  Call us instead; it will be cheaper and much easier in the long run!

 have had numerous problems with 2 PCs ever since I purchased & installed a 2 user license of RegCure this morning. The problems are the same on both PCs – messages with programs that are looking to be installed, other programs no longer working.

I should have known better – At the very least any software that modifies Windows Registry entries MUST offer to make a backup of the Registry before it makes any changes. It seems RegCure assumes that it knows all the possible permutations & combinations of program installations & registry updates they make – and then believes, WITHOUT ANY SAFEGUARDS, it can just make changes itself & everything will work better.

I have come across several forums & noticeboards complaining about this product – most well hidden by the publisher’s decision to use all possible complaint terms in its on-line marketing. Given the issues with the prouct I have to assume this is a deliberate ploy. If they were a drug company some people would be very ill by now with mounting law suits in the wings.

For anyone who want to speak directly to “Pareto Logic” – the publishers of the software – their details are:

Pareto Logic
1827 Fort St.
Victoria, BC Canada, V8R 1J6
Phone: 250-370-9229

Please post any results / response from the company.

I will be calling them as soon as their office opens…..

Filed under: Computer - Technician supplied information, Computer Software, DIY - Do It Yourself, , , , ,

Your Computer Friends welcomes Circuit City Customers

Now Welcoming Technicians & Customers of Circuit City

Now Welcoming Technicians & Customers of Circuit City

 

Your Computer friends is pleased to welcome Brett, from Circuit City, as our newest addition to the friendly Family.     We would also like to welcome the former customers of Circuit City at our new location at 3816 Oleander Dr.  Of course if you are a Best Buy customer, and tired of waiting for your computer – we’d like to welcome you as well.  WE offer SAME DAY computer repair in many cases.  Today we fixed one on the spot and got that customer back to business!  Please give us a try.

Filed under: Computer - Technician supplied information, Computer Hardware, Computer Software, DIY - Do It Yourself, , , , , , , ,

WWAY + Your Computer Friends

Joe Kadar, Your Computer Friends +

Joe Kadar, Your Computer Friends +

 

WWAY Visited the Shop today to interview Joe about a recent computer threat.   It was a fun day!

http://www.wwaytv3.com/node/13299

 

 

Unfortunately we thought the news was still a bit confusing – so here’s the story again:

 

Update your computer with Microsoft updates to keep from being infected with the latest Worm “Downandup”, “Down ad up” and “Conficker”.

 

Go to http://www.microsoft.com/protect/computer/updates/bulletins/200901.mspx to download the needed fix for your computer.

 

Follow these safety tips we have shared with you before:

 

.  Keep your Microsoft Downloads updated.

.  Use a Good Antivirus Program

.  Don’t click on links from unknown sources

.  Stay off High Risk Sites.

 

The patch for this worm has been available from Microsoft for some time.  The rapid rate at which it is growing demonstrates the need for consumers to take more control of security features available to them.

Filed under: All About Us, Computer - Technician supplied information, Fun Stuff - for your computer, , ,

Testimonials

I wanted to write a brief testimonial for you/your business when I got home today but I wasn't sure where to do that on your site so I trust that I just need to send you one here, in email and you'll post it to the site? Testimonial: I popped into "Your Computer Friends" today without much hope of having my wee little computer problem solved but Susan took care of it in about 3 minutes flat. It was a simple enough problem but one I couldn't take care of on my own; I had a file on an antiquated hard floppy that I wanted access to. Susan took care of the issue quickly and efficiently and had me out on the door and on my way in no time. The lesson I learned (besides having a little more patience)? That there is room in our world for both new and outdated technology and that experts like Susan are a great resource. I will definitely think of her again should I have pricklier computer problems and would recommend her services without hesitation. Thanks again Susan -- I appreciate your help.

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