Yourcomputerfriends's Weblog

Icon

Friends helping Friends

HP DV SERIES & DELL MAC CLASS ACTION SETTLEMENT! Deadline 3/14/11!!!

If you have an HP DV series laptop affected by overheating – the courts have RULED IN YOUR FAVOR. 

Models affected include HP DV2000,  DV6000, DV9000  other models include Dell and Macbooks all have NVIDIA video cards that overheated.

Symptoms are no wireless, no video and no power.  We have seen HUNDREDS of these affected machines.  Please share this information with friends who may have HP laptops that stopped working and are about 2 years old.

Full court details are available here:  http://www.nvidiasettlement.com/pdfs/NVF_NOT.pdf

Symptoms:  http://www.nvidiasettlement.com/pdfs/IdentifiedSymptomsList.pdf

List of models:  http://www.nvidiasettlement.com/affectedmodels.html

Claim form: https://roscomps3.securesites.net/www.nvidiasettlement.com/claimform.php

DEADLINE TO FILE IS MARCH 14, 2011 – DO NOT DELAY YOUR FILING!

Before sending your laptop for replacement – be sure to back up your data – it will not be returned to you!  If you can not get a backup because your machine will not turn on, we can do it for you.  Please call us.  910-799-8585

Filed under: Computer - Technician supplied information, Computer Hardware, , , , , , ,

Viruses and Trojans and hacked mail accounts – Oh My!

We’ve seen an unually high amount of infections this month.  Here are some tips for keeping your computer free of virsues:

Keeping your system clean of viruses

 

.  Keep your antivirus (AV) software up to date and renew it at the end of its term.  AV Software renews every 1, 2 or 3 years.  Your AV product will tell you if it’s expiring – be sure to renew as this gives you the best possible protection.  Scan your system weekly for viruses or any time you feel at risk.  NO ANTI-VIRUS PROGRAM IS 100% EFFECTIVE AGAINST VIRUSES.  The only way to guarantee you don’t get viruses, is to stay off the internet.  Therefore, along with a good (paid for program – not a free one) AV Program you should follow the following safe internet practices.

.  Make sure your machine is up to date with all recommended Microsoft Updates.  Microsoft regularly puts out enhancements that help keep hackers off your system.  Check for updates at www.microsoft.com.  Click Security and Updates, then updates.  Allow Microsoft to check your machine for updates and install them at least once a month.  

.  Searching for anything free will bring up virus sites.  Examples Free Ring Tones, Free Music, Free Videos, Free Games, Free Gambling, Free Game codes (cracks) etc. 

.  Be extra cautious on High Risk Sites – Adult material, prescription drug sales, gambling sites and peer to peer sharing portals (music and video downloads from other computers – ‘free’ downloads) are all high risk sites. 

.  Do not click links in e-mails you are not expecting; even if they are from people you know.   Viruses can send e-mails from other infected machines or sites.

.  Change your passwords frequently and do not use the same password for all applications.  If your email is hacked, you don’t want the password to be the same as your bank account!

.  Call us quickly if you think you have a virus.  More damage is done by delayed removal or by downloading more viruses.  One Virus will allow others, including viruses that look like AV removal tools, or repair tools into your computer.  Before you pay money for a Trojan Virus – please call us!

3816 Oleander Drive

Wilmington, NC 28403 

 (910) 799-8585                                  

  www.YourComputerFriends.com

Filed under: Computer Software, DIY - Do It Yourself, , , ,

PC & CRT Recycle Event scheduled

Due to the success of our premier Electronics Recycling Event, Your Computer Friends, in conjunction with CATTS Recycling, is proud to announce our second Electronics Recycling Event!  We were able to fill up the entire PackRAT container with electronics that were dropped off by our store last September.   Our next week-long program will be held from Jan. 17-22.  Feel free to stop by the store any day during that week and we will accept almost every type of electronic device that you would like to dispose of.  Unfortunately we will not be able to take in Television sets now or in the near future due to a lack of recycling capabilities in our area.

Only monitors will be charged for disposal ($9).  This is due for the need to send them off to a center where they properly break the unit down, remove the hazardous gases and chemicals, and recycle the remaining material.  If you would like your hard drive destroyed to protect any personal information we will be more than happy to have that taken care of for $20. 

If you are still thinking about just throwing your old electronics in the dumpster consider the following.  In 2007, 372.7 million electronic units were disposed of and only 68.5 million of those were recycled.  That is less than 20%!  Recycling captures reusable resources within the machine, reduces the amount of trash being placed in landfills and in turn eliminates the chance that dangerous chemicals will contaminate your community.  From an economical perspective, recycling creates more jobs than just throwing the units away!

Help yourself, your community, and your planet by bringing your old electronics by during the week of January 17th – 22nd.  We are also accepting Cell Phones for Soldiers everyday!

http://www.computertakeback.com/Tools/Facts_and_Figures.pdf

www.yourcomputerfriends.com

Filed under: Computer Hardware, DIY - Do It Yourself, , , , ,

What WikiLeaks can teach us about our own security.

Your Computer Friends found an intersting article about PC security you might enjoy.

As the most recent WikiLeaks data dump continues to dominate headlines, one of the most striking aspects of the whole affair is how a low-level government operative was able to get their hands on so much sensitive data.

Apparently, the federal government isn’t alone in being lax with data security. While the potential consequences are far less serious, small and medium-sized businesses are often guilty some questionable computing practices.

Many SMBs are using thumb drives and DVD-Rs to back-up critical business data and piggybacking off insecure WiFi networks, according to a study conducted by Lenovo and Harris Interactive.

In total, 25% of respondents said they or somebody they know have used insecure WiFi networks to conduct important business, including 17% of executives.

As work increasingly becomes mobile and distributed, more and more employees of SMBs are downloading critical data to USB thumb drives and DVD-Rs. According to the study, 50% of small business workers admitted to using such methods to back up data, rather than utilizing external hard drives or cloud-based solutions.

In a less troubling, but still interesting finding, the survey concluded that 70% of small businesses have not yet adopted VoIP for making day-to-day business phone calls. Apparently the lower cost of using VoIP hasn’t yet made it a mainstream option for cash-strapped small businesses.

The study was based on a sample of 722 adults who either owned or worked for a small business.

Source: http://www.readwriteweb.com/biz/2010/12/smbs-engage-in-insecure-comput.php 

Filed under: DIY - Do It Yourself, General PC information, , ,

New Technology – Tablets

This holiday season, there’s a plethora of exciting tech gifts.  One of the most popular is the Tablet Computer, similar to a laptop except that it utilizes a touch screen display rather than the standard monitor and keyboard. Thus, a Tablet is much smaller and lighter in weight than the traditional laptop. 

            As with most computer purchases, there are two main categories: Mac and PC/Windows. The choices include the Apple Ipad on the one hand, and several PC/Windows models and brands on the other, with the Samsung Galaxy being described here.

            There are several factors to consider when deciding which Tablet to buy, including personal preference, size, weight, Internet carrier, cameras, keyboards, and battery life.

            A primary consideration is which category, Mac or PC, you are more comfortable using.  Many people are still comfortable operating a PC, but some have already made the switch to Macs. Macs are different from PC’s, but they are very user-friendly, so we suggest you “test-drive” each before deciding.

            As for size and weight:  the Ipad is bigger (9.56” X 7.47”) and heavier (about one and a half pounds), but it has a larger screen. The Galaxy is smaller (7.48” X 4.74”) and lighter (just under 1 lb.), which makes it a little easier to carry around.

            Tablets are able to surf the Internet on any available Wi-Fi network or on the 3G/4G network of your phone company. Check with your cell phone provider for any specials offered with the purchase of a Tablet, but remember you will be locked into a multi-year contract. If you just want to use the Tablet at home, though, your cell phone is not involved as long as you have wireless Internet.

            If you want a camera on your Tablet, then the Ipad is not an option because it does not come with one. Galaxy actually has two cameras, one on the backside and one on the front, which could be used for video conferencing.

            Since the keyboard is digital, located on the touch screen, it would be best to try several Tablets to determine which has the feel and response you prefer. Galaxy offers the new Swype keyboard which the user just slides finger across and which has actually had great reviews. The Ipad offers a standard digital keyboard, with the advantage of familiarity to most people.

            Yet another consideration is battery life. The Ipad boasts an impressive 10 hours, while the Galaxy offers seven hours of heavy use.

            Each Tablet on the market today has its benefits and drawbacks. The best way to decide is to go and try several prior to purchasing.  If you have any further questions, feel free to call a Computer Friend at 799-8585.  Happy Holidays!!

 By Justin of Your Computer Friends

Filed under: Computer Hardware, DIY - Do It Yourself, News, , ,

Only 2days left to dispose of e-Waste!

Keep it out of the landfill!  Drop off your e-waste Friday Sept. 17 9-6 and Sat. 10-2.  Then it is OVER.

Recycle!

Filed under: Computer Hardware, , , ,

e-Waste Reclye event ON NOW Week 9/13 – 9/18

Recycle 9/13 - 9/18/2010

Doesn’t this cooler weather just make you want to clean the house of e-waste?  We have a Pack Rat container waiting for you to fill it up! Come on down – we currently have plenty of room.  Monday – Friday 10-6PM Sat. 10-2 Right next to OUR CREPES AND MORE.  Why not treat yourself to lunch while you are at it?  Or breakfast, or dinner, or maybe a fabulous desert… now I’ve got your interest!

Filed under: Caring Corner, Computer Hardware, , , ,

“here you have”

Here you have … one heck of a mess.

An insidious e-mail virus remained in the top five Google searches Friday, a day after it snarled traffic and took down servers at ABC, NASA, Comcast, and Google — and possibly even swamped the Department of Homeland Security’s computers.

The Internet Storm Center, a free analysis and warning service that tracks malicious Internet activity, reported that the initial application that generated the vast cloud of spam clogging servers had been taken down, which should limit the spread of the virus Friday. And there were no new reports of infected servers Friday morning — but the Web may not be out of the woods just yet. 

“New variants may well follow,” the Storm Center warned.  

The virus, called “here you have” (or VBMania, though different security companies have different names for the same virus), is a simple Trojan Horse: An e-mail arrives in your inbox with the odd-but-suggestive subject line “here you have.” The body reads “This is The Document I told you about, you can find it Here” or “This is The Free Download Sex Movies, you can find it Here.”

Click the link in the message and you download and launch a program that spams the same Trojan Horse out to everyone in your address book, flooding and crippling e-mail servers.

Leading virus monitors such as McAfee Labs and Symantec are currently investigating the threat, and have already updated their website to push security products that could protect users. 

“Stop or remove the virus with Norton Internet Security 2011,” advises Symantec on the front page of its site Friday morning. The security companies describe “here you have” as especially challenging to monitor, since the virus may already have replicated into several new forms.

“It looks like multiple variants may be spreading and it may take some time to work through them all to paint a clearer picture,” warned Craig Schmugar on McAfee’s Threat Response page.

Difficult indeed.

In addition to a variety of major corporations, the virus appeared to take down internal servers at the Department of Homeland Security (DHS) on Thursday. Numerous sources told FoxNews.com that some DHS agencies that run on the Immigration and Customs Enforcement server crashed and were mostly disabled throughout Thursday.

But U.S. officials denied that issues with its servers were related to the virus, telling FoxNews.com that “neither DHS nor ICE were agencies that were affected.”

“It’s a phishing attack — when you click on the link in an e-mail it goes into the address book. It was clogging a bunch of e-mail and that’s it,” officials told FoxNews.com. “It’s too early to say how sophisticated it was, but a number of companies and agencies were affected.”

DHS spokeswoman Amy Kudwa said that Homeland Security’s experts were investigating the situation. She explained the U.S. Computer Emergency Readiness Team — US-CERT, the agency tasked with preventing cyber attacks against the government — was actively sharing its expertise with departments and agencies that had been affected, as well as private companies.

“US-CERT has received multiple reports from a number of federal agencies and private sector entities experiencing an email worm. A full assessment is being conducted – US-CERT is in the process of collecting and analyzing samples of the malware and has developed and disseminated mitigation strategies.”

“Basic cyber security practices and hygiene are essential to maintaining the security of networks and individual computers,” Kudwa advised. She suggested that concerned Internet surfers should not trust unsolicited e-mail, treat all attachments with caution and (of course) never click links in unsolicited e-mails.

Hopefully , that advice makes its way back to NASA, where employees were hampered throughout the day — and took to Twitter to complain about the problem.

NASA’s Lunar Science Institute tweeted, “Houston, we have a problem… it’s called spam.”

SOURCE: http://www.foxnews.com/scitech/2010/09/09/beware-link-e-mail-virus-plays-havoc-internet/

Filed under: Computer Software, DIY - Do It Yourself, , , , ,

Dell LCD replacement?

Here are the prices from Dell (via email to me):

“Please keep in mind of the following if your systems warranty expires: (cost Per Incident): Depot Repair:
 
Flat Rate $199.00 + tax (Includes labor, diagnostics, and minor parts, LCD & Motherboard not included)
 
LCD replacement for notebooks: $299.00 on top of the flat rate ($199.00): $498.00 + tax.”
 
LCD Replacement at Your Computer Friends:  15.4″ screen $220.00 parts and labor!  WOW That is less than HALF of Dell’s Depot price and your PC never leaves Wilmington!  Call us today about your Dell LCD repair.
We also accept Laptops shipped to us for repair.  Additional shipping charges apply. (FedEx ground = cheap)  Call us and we can tell you how to best ship a laptop.

Filed under: Computer Hardware, , ,

Best Buy – caught by a consumer

Some things I just can’t help reposting:

How’s this for scummy? Lately, Best Buy has been raising the price of and advertising one computer per week. People assume its on sale and get suckered into overpaying for items that drop in price the following week.

A Consumerist reader noticed the trend and broke it down:

In this week’s ad, there is a Dell, sku 9693191, for $649.99. Regular price is $629.99. An HP, sku 9705373, is advertised for $699.99; regular price is $649.99. Last week, a Toshiba, sku 9705221, was advertised for $499.99, this week it’s back to regular price, $479.99. Likewise, a Dell, sku 9693191, was advertised for $649.99 last week, and this week it’s back to its regular price of $629.99.

Now, this isn’t false advertising, as Best Buy never claims these items are on sale. But by sticking them in their weekly ads with the prices highlighted, they’re certainly giving the impression that they are. So when someone sees the ad, assumes the computer they want is available for cheaper than normal and then buys it, they’re essentially paying an idiot tax for not doing their homework.

It’s pretty low, even for Best Buy. So much for building trust with your customers!

source:  

How’s this for scummy? Lately, Best Buy has been raising the price of and advertising one computer per week. People assume its on sale and get suckered into overpaying for items that drop in price the following week.

A Consumerist reader noticed the trend and broke it down:

In this week’s ad, there is a Dell, sku 9693191, for $649.99. Regular price is $629.99. An HP, sku 9705373, is advertised for $699.99; regular price is $649.99. Last week, a Toshiba, sku 9705221, was advertised for $499.99, this week it’s back to regular price, $479.99. Likewise, a Dell, sku 9693191, was advertised for $649.99 last week, and this week it’s back to its regular price of $629.99.

Now, this isn’t false advertising, as Best Buy never claims these items are on sale. But by sticking them in their weekly ads with the prices highlighted, they’re certainly giving the impression that they are. So when someone sees the ad, assumes the computer they want is available for cheaper than normal and then buys it, they’re essentially paying an idiot tax for not doing their homework.

It’s pretty low, even for Best Buy. So much for building trust with your customers!

source:  http://gizmodo.com/5546203/best-buys-anti%20sales-trick-people-into-overpaying-for-computers

Buying a New Computer – Get exactly what you want with Your Computer Friends including 32 bit OS and Windows XP Professional – designed to work with what you already have!

Filed under: Computer Hardware, DIY - Do It Yourself, , , , , , ,

Testimonials

I wanted to write a brief testimonial for you/your business when I got home today but I wasn't sure where to do that on your site so I trust that I just need to send you one here, in email and you'll post it to the site? Testimonial: I popped into "Your Computer Friends" today without much hope of having my wee little computer problem solved but Susan took care of it in about 3 minutes flat. It was a simple enough problem but one I couldn't take care of on my own; I had a file on an antiquated hard floppy that I wanted access to. Susan took care of the issue quickly and efficiently and had me out on the door and on my way in no time. The lesson I learned (besides having a little more patience)? That there is room in our world for both new and outdated technology and that experts like Susan are a great resource. I will definitely think of her again should I have pricklier computer problems and would recommend her services without hesitation. Thanks again Susan -- I appreciate your help.

Your Computer Friends Shorts

  • 1911- Ray Harroun drives his Marmon Wasp to victory in the inaugural Indianapolis 500, one of the world's most famous racing competitions. 12 hours ago
  • Windmills always turn counter-clockwise. Except for the windmills in Ireland! 1 day ago
  • Memorial Day,formerly known as Decoration Day,originated after the American Civil War celebrating fallen Union soldiers of the Civil War. 2 days ago
  • Today we honor our past, current, and future members of the armed forces; Thank You for your service and dedication to our nation. 2 days ago
  • One of the longest-standing traditions is the running of the Indianapolis 500 which runs on the Sunday preceding the Memorial Day holiday. 2 days ago
Follow

Get every new post delivered to your Inbox.